Terms and Conditions

GENERAL TERMS AND CONDITIONS (GTC)

www.szallodatermekek.hu - effective from: 21 August 2026

Preamble

Welcome to our website. Thank you for placing your trust in us when making your purchase.

These online-store General Terms and Conditions were prepared using the Fogyasztó Barát GTC generator.

If you have any questions concerning these General Terms and Conditions, use of the website, individual products or the purchasing process, or if you wish to discuss an individual requirement with us, please contact our colleague using the contact details below.

Legal notice: details of the Service Provider (Seller, Business)

Name: Hotelroom Korlátolt Felelősségű Társaság

Registered office: 6500 Baja, Eötvös utca 1. 1. em. 4. ajtó, Hungary

Postal address: 6500 Baja, Szent Antal utca 68., Hungary

Registration authority: registered by the Company Court of the Kecskemét Regional Court

Company registration number: 03-09-135495

Tax number: 27890550-2-03

Representative: Ticu Kevin Alex, Managing Director (executive officer)

Telephone: +36-30/352-6113

E-mail: info@szallodatermekek.hu

Website: http://www.szallodatermekek.hu

Bank account number: 11731001-23148992-00000000

Hosting provider

Name: UNAS Online Kft.

Registered office: 9400 Sopron, Kőszegi út 14., Hungary

E-mail: unas@unas.hu

Website: unas.hu

Definitions

Goods: movable items offered on the Website and intended for sale through the Website, including goods with digital elements.

Goods with digital elements: movable items that incorporate or are interconnected with digital content or a digital service in such a way that, in the absence of that digital content or digital service, the goods would not be able to perform their functions.

Digital content: data produced and supplied in digital form.

Parties: the Seller and the Customer jointly.

Consumer: a natural person acting for purposes outside their trade, independent occupation or business activity.

Consumer contract: a contract to which one of the parties is a consumer.

Functionality: the ability of goods with digital elements, digital content or a digital service to perform the functions appropriate to their purpose.

Manufacturer: the manufacturer of the Goods; in the case of imported Goods, the importer bringing the Goods into the European Union; and any person who presents themselves as the manufacturer by placing their name, trade mark or other distinguishing sign on the Goods.

Interoperability: the ability of goods with digital elements, digital content or a digital service to function with hardware or software different from that with which goods, digital content or digital services of the same type are normally used.

Compatibility: the ability of goods with digital elements, digital content or a digital service to function, without the need for conversion, with hardware or software with which goods, digital content or digital services of the same type are normally used.

Website: this website, which is used for the conclusion of the contract.

Contract: a sales contract concluded between the Seller and the Customer through the Website and electronic correspondence.

Durable medium: any instrument that enables the consumer or business to store information addressed personally to them in a way accessible for future reference for a period adequate for the purposes of the information, and which allows the unchanged reproduction of the information stored.

Means of distance communication: any means enabling the parties, in their absence, to make a contractual statement for the purpose of concluding a contract, including in particular addressed or unaddressed printed matter, standard letters, advertisements in press products with order forms, catalogues, telephone, fax and devices providing internet access.

Distance contract: a consumer contract concluded under an organised distance-sales or service-provision scheme without the simultaneous physical presence of the parties and using exclusively one or more means of distance communication up to and including the time at which the contract is concluded.

Business: a person acting within their trade, independent occupation or business activity.

Customer / You: the contracting person who makes an offer to purchase through the Website.

Seller: the contracting person who invites offers through the Website.

Guarantee (warranty): in consumer contracts, within the meaning of the Hungarian Civil Code: (1) a contractual guarantee voluntarily undertaken by the business for proper performance, beyond or in the absence of a statutory obligation; and (2) a mandatory guarantee imposed by law.

Purchase Price: the consideration payable for the Goods and for the supply of digital content.

Applicable legislation

The Contract is governed by Hungarian law and, in particular, by the following legislation:

• Act CLV of 1997 on Consumer Protection;

• Act CVIII of 2001 on certain issues of electronic commerce services and information-society services;

• Act V of 2013 on the Civil Code;

• Government Decree 151/2003 (IX.22.) on mandatory guarantees for certain durable consumer goods;

• Decree 10/2024 (VI.28.) of the Minister of Justice determining the categories of durable consumer goods subject to mandatory guarantee;

• Government Decree 45/2014 (II.26.) on the detailed rules governing contracts between consumers and businesses;

• NGM Decree 19/2014 (IV.29.) on procedural rules for handling warranty and guarantee claims in relation to goods sold under contracts between consumers and businesses;

• Act LXXVI of 1999 on Copyright;

• Act CXII of 2011 on Informational Self-Determination and Freedom of Information;

• Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC;

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, GDPR);

• Government Decree 373/2021 (VI.30.) on detailed rules governing contracts between consumers and businesses for the sale of goods, the supply of digital content and the provision of digital services.

Scope of the GTC

In addition to the mandatory provisions of applicable law, the content of the contract concluded between us is governed by these General Terms and Conditions (hereinafter: the GTC). Accordingly, the GTC set out the rights and obligations of you and us, the conditions for conclusion of the contract, performance deadlines, delivery and payment terms, rules of liability and the conditions for exercising the right of withdrawal.

Technical information necessary for use of the Website but not contained in these GTC is provided by other information available on the Website.

Language and form of the contract

The language of contracts falling within the scope of these GTC is Hungarian.

Contracts falling within the scope of these GTC are not considered written contracts and are not filed by the Seller.

Electronic invoices

Our company uses electronic invoices pursuant to Section 175 of Act CXXVII of 2007. By accepting these GTC, you consent to the use of electronic invoices.

Prices

Prices are stated in Hungarian forints (HUF) and include 27% VAT. The Seller may change prices for commercial-policy reasons; however, price changes do not affect contracts already concluded. If the Seller has displayed an incorrect price and an order has been placed for the Goods but no contract has yet been concluded, the Seller will proceed in accordance with the section “Procedure in the event of an incorrect price”.

Procedure in the event of an incorrect price

The following in particular are considered obviously incorrect prices:

• a price of HUF 0;

• a discounted price that is inconsistent with the correctly displayed original price and discount percentage (for example, where a product priced at HUF 1,000 is shown with a 20% discount but is offered, due to a calculation error, for HUF 500 instead of the correct HUF 800).

Where an incorrect price is displayed, the Seller will offer the Customer the possibility of purchasing the Goods at the correct price. The Customer may then decide whether to order the Goods at the correct price. If the Customer does not accept this possibility, no contract is concluded between the Parties.

Complaints handling and enforcement options

A consumer may submit claims relating to statutory warranty, product warranty or guarantee concerning the Goods, or a consumer complaint under the Hungarian Consumer Protection Act relating to conduct, activity or omission of the Seller or a person acting in the Seller's interest or on its behalf that is directly connected with the distribution or sale of goods to consumers and seeks to remedy an individual infringement of rights or interests, using the following channels:

• in writing through: http://www.szallodatermekek.hu;

• in writing by e-mail: info@szallodatermekek.hu;

• in writing by post: 6500 Baja, Szent Antal utca 68., Hungary.

The Seller handles claims relating to statutory warranty, product warranty and guarantee not under the consumer-complaint rules of the Consumer Protection Act but under the specific legislation governing those claims.

A consumer may communicate a consumer complaint under the Consumer Protection Act orally or in writing, except for statutory-warranty, product-warranty and guarantee claims, where the complaint concerns conduct, activity or omission directly connected with the distribution or sale of goods to consumers and seeks to remedy an individual infringement of rights or interests.

The Seller examines an oral complaint immediately and remedies it where necessary. If the consumer disagrees with the handling of the complaint or immediate investigation is not possible, the Seller records the complaint and its position without delay. In the case of an oral complaint made in person, a copy of the record is provided to the consumer on the spot. In the case of an oral complaint communicated by telephone or another electronic communications service, a copy is sent together with the substantive response no later than within 30 days, in accordance with the rules applicable to written complaints. The record of the complaint must contain:

1. the consumer's name, home address or e-mail address;

2. the place, time and manner of submitting the complaint;

3. a detailed description of the complaint and a list of documents and other evidence presented by the consumer;

4. the business's statement of its position concerning the complaint, where immediate investigation is possible;

5. the signature of the person taking the record and, except for oral complaints made by telephone or another electronic communications service, the consumer's signature;

6. the place and date of taking the record;

7. for oral complaints made by telephone or another electronic communications service, the complaint's unique identification number; and

8. a warning that if the consumer fails to provide the information specified in points (1) and (3), or refuses to sign the record, the Seller may omit application of the response requirements applicable to written complaints when dealing with the oral complaint.

If the consumer does not provide the information referred to above, or refuses to sign the record, the business is not required to apply the written-complaint response rules when handling the oral complaint.

Unless a directly applicable act of the European Union provides otherwise, the Seller must answer a written complaint in writing, substantively and in a verifiable manner, within 30 days of receipt, and take steps to communicate that response. A rejection must be reasoned. If the complaint is rejected, the Seller must inform the consumer in writing which authority or conciliation body may be approached according to the nature of the complaint. The information must also contain the registered office, telephone and internet contact details and postal address of the competent authority and of the conciliation body competent according to the consumer's residence, place of stay or registered office, and must state whether the Seller has made a general submission declaration.

If the Seller provides an electronic interface or form for written complaints, it must acknowledge receipt without delay at the e-mail address supplied by the consumer.

The Seller must retain the record of an oral complaint or the written complaint, together with a copy of its substantive response, for three years and must present it to the supervisory authority upon request.

If a consumer dispute between the Seller and the consumer cannot be resolved through negotiations, the consumer may use the following enforcement mechanisms.

Consumer-protection proceedings

Complaints may be made to the Hungarian consumer-protection authorities. Where a consumer considers that their consumer rights have been infringed, they may complain to the consumer-protection authority competent according to their place of residence. Following examination of the complaint, the authority decides whether to commence consumer-protection proceedings. First-instance consumer-protection functions are carried out by the competent Budapest and county government offices.

The original Hungarian GTC contains the full current contact list of the territorially competent Hungarian consumer-protection offices. Their names, addresses and official contact details are reproduced in the appendix to this English version.

Court proceedings

The customer may enforce a claim arising from a consumer dispute before a court in civil proceedings in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation board proceedings

If your consumer complaint is rejected, you may apply to the competent Conciliation Board according to your residence, place of stay or registered office, or to the Conciliation Board designated by you in the application. A prerequisite for initiating conciliation proceedings is that the consumer first attempt to settle the disputed matter directly with the business concerned.

Unless the consumer requests a personal hearing, the Conciliation Board conducts the hearing online, without physical presence, using electronic means that provide simultaneous audio and video transmission.

The business has a duty to cooperate in conciliation proceedings and must submit its written response within the deadline set by the Conciliation Board. Except in cases concerning the application of Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes, the business must ensure the participation in the hearing of a person authorised to settle the dispute. In an online hearing, the representative authorised to settle must participate online. If the consumer requests a personal hearing, the representative authorised to settle must at least participate online.

The Seller has not made a general submission declaration to a Conciliation Board.

Further information on Hungarian Conciliation Boards is available at: https://www.bekeltetes.hu

The original Hungarian GTC contains the full current contact details of the territorially competent Conciliation Boards. These details are reproduced in the appendix to this English version.

Conciliation proceedings for persons who are not consumers in the ordinary sense

For purposes of Conciliation Board proceedings, the Hungarian Consumer Protection Act also treats the following as consumers:

• a civil organisation, church legal entity, condominium or housing cooperative acting for purposes outside its independent occupation and economic activity, which purchases, orders, receives, uses or makes use of goods or is the recipient of commercial communication or an offer concerning goods;

• a micro, small or medium-sized enterprise (SME) that uses a public service or, within the framework of retail activity under the Hungarian Trade Act, purchases, uses or makes use of a product or is the recipient of commercial communication or an offer concerning a product;

• for the purposes of Regulation (EU) 2018/302 on unjustified geo-blocking, a business qualifying as a “customer” under that Regulation.

The Conciliation Board is entitled to verify and examine whether the applicant qualifies as a consumer. The procedural rules described under the Conciliation Board section apply.

Fogyasztó Barát reviews

The Seller uses the Fogyasztó Barát review system on the Website. This system allows customers to rate the Seller (the online store), rather than individual Goods. Technical measures ensure that only actual purchasers can submit ratings:

1. the system operates independently from the online store using it; after a purchase the review widget opens, and submitted ratings are stored by Fogyasztó Barát (JUTASA Kft.) in its own system;

2. a written review may also be submitted only by an actual purchaser through an e-mail sent to the e-mail address provided to Fogyasztó Barát after the purchase.

The online store using the system has no technical ability to delete ratings or reviews.

As a result, the system contains ratings and reviews only from actual purchasers and does not distinguish between positive and negative opinions: both are displayed.

Severability and code of conduct

If any provision of the GTC is legally incomplete or invalid, the remaining provisions of the contract remain in force and the applicable statutory provisions apply in place of the invalid or defective part.

The Seller does not have a code of conduct within the meaning of the Hungarian legislation prohibiting unfair commercial practices towards consumers.

Information on the essential characteristics of Goods

Information on the essential characteristics of Goods available for purchase is provided in the descriptions accompanying each item on the Website.

Correction of data-entry errors - responsibility for accuracy of data

Throughout the ordering process, before finalising the order, you may modify the data you have entered. By using the browser's back button, you can return to the previous page and correct entered data even after proceeding to the next page. You are responsible for ensuring that the data you provide are entered accurately, as invoicing and delivery are based on those data. An incorrect e-mail address or a full e-mail mailbox may prevent delivery of the confirmation and may prevent the contract from being concluded. If, after finalising the order, the Customer discovers an error in the data supplied, they must initiate correction of the order as soon as possible. The Customer may notify the Seller of the correction by sending an e-mail from the address used for the order or by telephone.

Use of the Website

A purchase does not require registration.

The Website provides users with product information and an online ordering facility. Users can browse using menu items. Products are arranged in categories. The “Sale products” category contains all discounted products available in the store. Each product separately displays the beginning and end date of the promotion, or the beginning date and an indication that the offer lasts while stocks remain.

The “More for less” section contains products for which the store offers quantity discounts when multiple units are ordered.

The “New products” section contains newly added items. Clicking a category name displays the products in that category. Where not all products fit on one page, page numbers above and below the list can be used to navigate. The detailed product page can be opened by clicking the product name, where the detailed characteristics and price are displayed.

The Website also allows users to search products by keyword. Results matching the search criteria are displayed in a list in a manner similar to categories.

A selected product may be added to the basket using the basket button, and the required quantity can be set next to the button. The User may review the basket under the “Basket” menu item, change quantities or delete individual items. The entire basket can be emptied using the “Empty basket” button.

The User may continue the purchasing process by clicking “Order”. At the next step, the User may log in, register or purchase without registration. For both registration and guest purchase, the User must provide an e-mail address, name, telephone number, billing address and, if different, delivery address. Registration additionally requires a password. Successful registration is confirmed by e-mail and on the Website. The User may request deletion of their registration by e-mail; if they later wish to purchase again, they will need to register again.

The User is responsible for keeping access credentials confidential and for keeping their data up to date. The User must notify the Service Provider if they become aware that a third party has misused their data. If the password is forgotten, a new password can be requested through the Website and will be sent to the registered e-mail address. A previously registered User may continue the ordering process using their e-mail address and password.

At the next step, the User selects the appropriate payment and delivery method. A summary page enables the User to check all previously entered data, the products ordered and their quantities. Data-entry errors can be corrected using the pencil icon.

If everything is correct, the order can be finalised using the “Submit order” button. Confirmation is provided on the Website and by e-mail. If the User notices incorrect information after the order has been recorded, for example in the confirmation e-mail, the User must notify the Service Provider immediately and no later than within 24 hours. Independently of placing an order, the User can log in using the customer-login window or menu item. After login, a “Modify data” section becomes available where registration information can be changed and details and status of submitted orders can be followed.

Finalising the order (making an offer)

Once you have verified that the basket contains the Goods you wish to order and that your details are correct, you may complete the order by clicking the “Order” button. Information published on the Website does not constitute an offer by the Seller to conclude a contract. For orders falling within the scope of these GTC, you are the offeror.

By pressing the “Order” button, you expressly acknowledge that your offer is deemed to have been made and that, if confirmed by the Seller in accordance with these GTC, your statement entails an obligation to pay. The Seller must acknowledge receipt of the order electronically without delay. If this acknowledgement does not reach the Customer within the time reasonably expected according to the nature of the service, but in any event within 48 hours after the order was sent, the Customer is released from the binding effect of the offer or contractual obligation.

Order processing and conclusion of the contract

Orders are processed in two stages. You may place an order at any time. First, you receive an automatic acknowledgement recording only that your order has arrived through the Website; this automatic acknowledgement does not constitute acceptance of your offer. If you notice that the automatic confirmation contains incorrect personal details, such as name, delivery address or telephone number, you must notify us immediately by e-mail and provide the correct information. If you do not receive the automatic confirmation within 24 hours of placing the order, please contact us because the order may not have reached our system for technical reasons.

After you submit your offer, the Seller confirms it in a second e-mail. The contract is concluded when the confirmation e-mail sent by the Seller becomes accessible to you in your e-mail system (second confirmation, acceptance of the offer).

Procedure for uncollected parcels

If the Customer does not take delivery of Goods ordered and handed over for delivery and does not notify the Seller of an intention to exercise the statutory 14-day right of withdrawal without giving reasons, the Customer breaches the contract, under which they are obliged to take delivery and accept the Seller's performance. In such a case the Seller will attempt redelivery if this can be agreed with the Customer, but may make redelivery conditional on payment of a delivery fee. If redelivery is unsuccessful, or cannot be agreed because the Customer refuses to cooperate, the Seller may terminate the contract with immediate effect due to breach and may claim the costs of unsuccessful outward and return delivery from the Customer as a contractual penalty. The Parties accept use of the e-mail address used by the Customer when ordering as a form of communication for termination and agree that termination is communicated when the termination e-mail becomes accessible in the Customer's e-mail account.

Payment methods

Bank transfer

The purchase price of the products may be paid by bank transfer.

Cash on delivery

If you wish to pay the order value when receiving the parcel, select the “Cash on delivery” payment method.

Barion

Barion Smart Gateway is a Hungarian-developed, bank-independent payment gateway for bank cards and electronic money, offering a number of innovative functions. Following registration, stored card details may be used with the registered e-mail address and password; card numbers are stored in a PCI DSS-certified secure system. The Barion web interface provides reports, export functionality and monthly account statements. Transactions are processed in real time and incoming payments can also be viewed in the mobile application. Barion users may use the free Barion application to make mobile payments at participating shops and hospitality establishments without carrying cash or a bank card. Banking security is supervised by the National Bank of Hungary (MNB licence H-EN-I-1064/2013).

Delivery / collection methods and charges

MPL courier service

A convenient and simple parcel-delivery option. Payment may be made by bank card or cash. Delivery may be requested to a home or workplace address. The service has nationwide coverage. For MPL Business Parcels, two delivery attempts are included in the basic fee.

Further information: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites

Delivery fee bands:

• HUF 0-10,000: HUF 7,500;

• HUF 10,001-50,000: HUF 5,000;

• from HUF 50,001: free of charge.

Additional charge beyond the delivery fee: logistics fee HUF 5,000.

Personal collection

The ordered Goods may also be collected personally at our shop.

GLS courier service

The Goods are delivered by GLS courier service.

Further information: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok

Delivery fee bands:

• HUF 0-50,000: HUF 2,500;

• HUF 50,001-100,000: HUF 5,000;

• HUF 100,001-200,000: HUF 9,000;

• HUF 200,001-500,000: HUF 12,000;

• from HUF 500,001: free of charge.

Pannon XP

Delivery by Pannon XP courier service within 48-72 hours.

Delivery fee bands:

• HUF 0-60,000: HUF 2,500;

• from HUF 60,001: free of charge.

Performance deadline

For a Customer who qualifies as a consumer, unless otherwise agreed by the Parties, the Seller must make the Goods available to the Customer without delay after conclusion of the contract and no later than within 30 days.

Accordingly, the general performance deadline for orders is no more than 30 days from confirmation of the order. Any different deadline, which may not exceed 30 days, is indicated by the Seller under the individual delivery methods.

In the event of delay by the Seller, the Customer may exercise rights against the Seller under Act V of 2013 on the Civil Code.

Reservation of rights and retention of title

If you previously ordered Goods but failed to accept delivery, except where you exercised a right of withdrawal, or if the Goods were returned to the Seller as unclaimed, the Seller may make performance of a subsequent order conditional on advance payment of the Purchase Price and delivery costs.

The Seller may withhold delivery until it has verified that payment of the price has been successfully completed using the electronic payment solution. This includes cases where, for Goods paid by bank transfer, the Customer transfers the price in the currency of their Member State and, because of currency conversion, bank charges or other costs, the Seller does not receive the Purchase Price and delivery charge in full. If the price has not been paid in full, the Seller may request the Customer to pay the difference.

Sales abroad - prohibition of territorial discrimination / geo-blocking

The Seller does not discriminate between customers using the Website in Hungary and customers elsewhere in the European Union and does not restrict access to the Website on the basis of nationality, residence or place of establishment. Unless these GTC provide otherwise, the Seller provides delivery/collection of ordered Goods within Hungary.

The primary language of communication and purchasing is Hungarian. The Seller is not obliged to communicate with a customer in the language of the customer's Member State.

The Seller is not required to comply with non-contractual national-law requirements applicable to the Goods in the customer's Member State, such as labelling or sector-specific requirements, or to inform the customer about such requirements.

Unless otherwise stated, the Seller applies Hungarian VAT to all Goods.

For delivery of Goods, the Seller makes the same collection and delivery options available to non-Hungarian customers as are available to Hungarian customers.

If, under these GTC, a customer may request delivery to Hungary or to another EU Member State, a non-Hungarian customer may request the same using any delivery method specified in the GTC.

If the GTC allow personal collection from the Seller, this option is also available to non-Hungarian customers.

In other cases, a customer may request to arrange delivery abroad at their own expense. This right does not apply to Hungarian customers.

The Seller performs the order after payment of the delivery charge. If the customer does not pay the delivery charge to the Seller or does not arrange their own transport by the agreed deadline, the Seller terminates the contract and refunds the Purchase Price paid in advance.

CONSUMER INFORMATION

Information on the consumer's right of withdrawal

Under Section 8:1(1)(3) of the Hungarian Civil Code, only a natural person acting outside their trade, independent occupation or business activity qualifies as a consumer. Legal persons therefore cannot exercise the statutory right of withdrawal without giving reasons.

Under Section 20 of Government Decree 45/2014 (II.26.), the consumer has a right of withdrawal without giving reasons. In the case of a contract for the sale of Goods, the 14-calendar-day withdrawal period begins:

• for a single item, on the day on which the consumer or a third party designated by the consumer other than the carrier takes possession of the Goods;

• for multiple Goods delivered at different times, on the day of possession of the last Goods;

• for Goods consisting of multiple lots or pieces, on the day of possession of the last lot or piece;

• where Goods are to be supplied regularly over a defined period, on the day of possession of the first delivery.

The above does not affect the consumer's right to exercise the right of withdrawal during the period between conclusion of the contract and receipt of the Goods.

Where the contract is concluded following an offer made by the consumer, the consumer may revoke the offer before conclusion of the contract, thereby terminating the binding effect of the offer.

If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal, in particular those under Section 22 of the Government Decree, and about the model withdrawal form in Annex 2, the withdrawal period is extended by 12 months. If the Seller supplies the required information within those 12 months, the withdrawal period expires 14 days after the date on which that information is communicated.

Government Decree 45/2014 (II.26.) is available at: https://net.jogtar.hu/jogszabaly?docid=a1400045.kor

Withdrawal statement and exercise of the right of withdrawal or termination

The consumer may exercise the right provided by Section 20 of Government Decree 45/2014 (II.26.) by means of an unambiguous statement, using the model statement downloadable from the Website or using the online withdrawal function.

Withdrawal function. The withdrawal function is an online withdrawal statement by which the consumer may communicate to the business: the decision to withdraw from the contract; the consumer's name; information identifying the contract concerned; and details of the electronic means through which the consumer will receive confirmation of the withdrawal.

The withdrawal function is available on the Website through the “Withdrawal from the contract” link. The consumer may send the online withdrawal statement to the Seller using the confirmation function labelled “Confirm withdrawal”.

The Seller sends the consumer an acknowledgement of receipt on a durable medium without undue delay after becoming aware of the withdrawal. The acknowledgement contains the content of the withdrawal and the date and time it was sent.

Validity of the consumer's withdrawal statement

The right of withdrawal is deemed exercised within the deadline if the consumer sends the statement before expiry of the deadline.

For a written withdrawal or termination, it is sufficient to send the statement within the deadline.

The consumer bears the burden of proving that the right of withdrawal was exercised in accordance with these provisions.

The Seller must confirm receipt of the consumer's withdrawal statement electronically after it is received.

Seller's obligations where the consumer withdraws

Refund obligation

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II.26.), the Seller refunds all sums paid by the consumer as consideration, including costs incurred in connection with performance such as the delivery charge, no later than 14 days after becoming aware of the withdrawal. This does not include additional costs resulting from the consumer choosing a delivery method other than the least expensive standard delivery method offered by the Seller.

Method of refund

In the case of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II.26.), the Seller refunds the amount due using the same payment method used by the consumer. With the consumer's express consent, another payment method may be used provided that the consumer incurs no additional fee as a result. The Seller is not liable for delay resulting from an incorrect or inaccurate bank-account number or postal address supplied by the Consumer.

Additional costs

If the consumer expressly chooses a delivery method other than the least expensive standard delivery method, the Seller is not obliged to refund the resulting additional costs. In such a case, the refund obligation exists only up to the amount of the standard delivery charge shown.

Right of retention

The Seller may withhold the refund until the consumer has returned the Goods or has provided unequivocal evidence of having sent them back, whichever occurs first. Parcels sent cash-on-delivery or postage-due cannot be accepted.

Consumer's obligations in the event of withdrawal or termination

Return of the Goods

If the consumer withdraws in accordance with Section 22 of Government Decree 45/2014 (II.26.), the consumer must return the Goods without delay and no later than within 14 days after communicating withdrawal, or hand them over to the Seller or to a person authorised by the Seller to receive them. The deadline is met if the consumer sends the Goods before it expires.

Direct costs of returning Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the Seller also sells the Goods in business premises and the consumer exercises the right of withdrawal personally at the Seller's premises, the consumer is entitled to return the Goods at the same time. If, after performance has begun, the consumer terminates an off-premises or distance contract for provision of services, the consumer must pay the business a proportionate amount for services performed up to the time when termination is communicated. The proportionate amount is calculated on the basis of the total price including tax agreed in the contract. If the consumer proves that the total amount calculated in this way is excessive, the proportionate amount is calculated on the basis of the market value of the services provided up to termination. Goods returned cash-on-delivery or postage-due cannot be accepted.

Consumer's liability for diminished value

The consumer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

Cases where the right of withdrawal cannot be exercised

The Seller expressly draws your attention to the fact that the right of withdrawal cannot be exercised in the cases specified in Section 29(1) of Government Decree 45/2014 (II.26.), including:

1. after full performance of a service, where the contract imposes an obligation to pay, if performance began with the consumer's express prior consent and acknowledgement that the right of withdrawal would be lost once the business fully performed the contract;

2. Goods or services whose price or fee depends on fluctuations in the financial market that cannot be controlled by the business and may occur during the withdrawal period;

3. non-prefabricated Goods made according to the consumer's instructions or express request, or Goods clearly personalised for the consumer;

4. Goods liable to deteriorate or expire rapidly;

5. sealed Goods which are not suitable for return for health-protection or hygiene reasons if unsealed after delivery; in such a case, handling necessary to establish the nature, characteristics and functioning of the Goods may itself result in loss of the right of withdrawal;

6. Goods which, after delivery and due to their nature, become inseparably mixed with other Goods;

7. alcoholic beverages whose actual value depends on market fluctuations beyond the business's control, where the price was agreed at conclusion of the sales contract but performance takes place only after the thirtieth day following conclusion;

8. contracts under which the business visits the consumer at the consumer's express request to carry out urgent repairs or maintenance;

9. sealed audio or video recordings or computer software if the consumer has unsealed them after delivery;

10. newspapers, periodicals and magazines, except subscription contracts;

11. contracts concluded at a public auction;

12. contracts for accommodation other than residential purposes, transport, car rental, catering or leisure services where the contract provides for a specific date or period of performance;

13. digital content not supplied on a tangible medium where performance began with the consumer's express prior consent and simultaneous acknowledgement that the right of withdrawal would be lost when performance began, and the business supplied confirmation to the consumer.

Information on statutory warranty, product warranty and guarantee in consumer contracts

This part of the consumer information is prepared under Section 11(5) of Government Decree 45/2014 (II.26.) with regard to Annex 3 to that Decree.

It applies only to Customers who qualify as consumers. Rules applicable to purchasers who do not qualify as consumers are set out in a separate section below.

Requirements for conformity with the contract in consumer contracts

General requirements for Goods sold under a consumer contract

At the time of performance, the Goods and performance must comply with the requirements of Government Decree 373/2021 (VI.30.).

For performance to be in conformity, the Goods must:

• correspond to the description, quantity, quality and type specified in the contract and possess the functionality, compatibility, interoperability and other characteristics specified in the contract;

• be fit for any particular purpose made known by the consumer to the Seller no later than at conclusion of the contract and accepted by the Seller;

• be supplied with all accessories and instructions specified in the contract, including commissioning and installation instructions and customer support; and

• receive the updates specified in the contract.

In addition, the Goods must:

• be fit for the purposes for which goods of the same type are normally used, as required by law, technical standards or, in the absence of such standards, the applicable code of conduct;

• have the quantity, quality, performance and other features reasonably expected by the Consumer and normal for goods of the same type, in particular as regards durability, reparability, functionality, compatibility, accessibility, continuity and safety, taking into account public statements made by the Seller, its representative or another person in the supply chain, especially in advertising or labelling;

• be supplied with accessories and instructions, including packaging and installation instructions, that the Consumer may reasonably expect; and

• correspond to the characteristics and description of any sample, model or trial version made available by the business before the contract was concluded.

The Goods need not conform to a public statement if the Seller proves that it did not know and could not reasonably have known of the statement, that the statement had been appropriately corrected before the contract was concluded, or that the statement could not have influenced the consumer's decision to contract.

Specific requirements for Goods with digital elements

For Goods with digital elements, the Seller must ensure that the consumer is informed of and receives updates, including security updates, necessary to keep the digital content or related digital service in conformity.

Where the sales contract provides for a single act of supply of digital content or a digital service, updates must be supplied for the period reasonably expected by the consumer in view of the type and purpose of the Goods and digital elements, the individual circumstances and the nature of the contract. Where the contract provides for continuous supply of digital content for a defined period not exceeding two years, updates must be supplied for two years from delivery of the Goods.

If the consumer fails to install an update within a reasonable time, the Seller is not liable for a defect resulting solely from the absence of that update, provided that the Seller informed the consumer of the availability of the update and the consequences of failing to install it, and the failure or incorrect installation was not caused by deficiencies in installation instructions supplied by the Seller.

There is no defective performance where, at conclusion of the contract, the consumer was specifically informed that a particular characteristic of the Goods deviated from the requirements described here and expressly and separately accepted that deviation.

Requirements for digital content supplied under a consumer contract

The Seller supplies the digital content to the consumer. Unless otherwise agreed, the Seller supplies it without undue delay after conclusion of the contract and in the latest version available at the time of conclusion.

Supply is completed when the digital content, or a means suitable for accessing or downloading it, has reached the consumer or the physical or virtual facility selected by the consumer for that purpose.

The Seller must ensure that the consumer is informed of and receives updates, including security updates, necessary to keep the digital content or digital service in conformity.

Where the contract provides for continuous supply for a defined period, conformity must be ensured throughout the duration of the contract.

If the consumer does not install updates provided by the Seller within a reasonable time, the Seller is not liable for a defect resulting solely from the absence of the relevant update where the consumer was informed of the update and consequences of non-installation, and failure or incorrect installation did not result from deficiencies in the Seller's installation instructions.

There is no defective performance where the consumer was specifically informed at conclusion of the contract that a particular characteristic of the digital content deviated from the stated requirements and expressly and separately accepted the deviation.

The Seller performs defectively where a defect in digital content results from improper integration into the consumer's digital environment, provided that the integration was carried out by or under the Seller's responsibility, or the content was to be integrated by the consumer and improper integration resulted from deficiencies in integration instructions supplied by the Seller.

Where continuous supply is agreed for a defined period, the Seller is liable for a defect in the digital content if the defect occurs or becomes apparent during that period.

Where the contract provides for a single act of supply or a series of individual acts, a defect that becomes apparent within one year after performance is presumed to have existed at the time of performance unless the contrary is proved. The Seller does not perform defectively if it proves that the consumer's digital environment is incompatible with the technical requirements of the digital content or service and the consumer was clearly and comprehensibly informed of this before conclusion of the contract.

The consumer must cooperate with the Seller, using technically available means requiring the least intervention for the consumer, so that the Seller can determine whether the defect is caused by the consumer's digital environment. If the consumer fails to cooperate after being clearly informed of this obligation before conclusion of the contract, the burden shifts to the consumer to prove that a defect discovered within one year after performance existed at the time of performance, or that a service affected by a defect discovered during the contractual period was not in conformity during that period.

Defective performance of a contract for the sale of Goods

The Seller performs defectively if a defect in the Goods results from improper installation, provided that installation forms part of the sales contract and was carried out by or under the Seller's responsibility, or installation was to be performed by the consumer and improper installation resulted from deficiencies in installation instructions supplied by the Seller or, for Goods with digital elements, by the provider of the digital content or digital service.

Where the Seller installs the Goods, or installation takes place under the Seller's responsibility, performance is completed when installation has been completed.

For Goods with digital elements where the sales contract provides for continuous supply of digital content or a digital service, the Seller is liable for digital-content defects that occur or become apparent within two years after delivery where continuous supply is for no more than two years, or throughout the entire period of continuous supply where it exceeds two years.

Statutory warranty for defective performance (kellékszavatosság)

When may you exercise these rights?

In the event of defective performance by the Seller, you may assert statutory-warranty claims against the Seller under the Hungarian Civil Code and, in a consumer contract, Government Decree 373/2021 (VI.30.).

What rights do you have?

At your choice, you may request repair or replacement unless the remedy chosen is impossible or would result in disproportionate additional costs for the Seller compared with another remedy. If you did not or could not request repair or replacement, you may request a proportionate reduction of the consideration or, as a last resort, terminate the contract.

Before bringing the Goods into conformity, the Seller informs the Consumer that, under statutory warranty, the Consumer may choose repair or replacement and that, in the case of repair, the limitation period for the statutory-warranty claim is extended once by twelve months.

Depending on the nature of the goods category, the Seller may provide substitute Goods free of charge during repair. Substitute Goods may be refurbished. Provision of substitute Goods is not automatic and occurs only where separately undertaken by the Seller.

At the Consumer's express request, the Seller may also perform its replacement obligation using refurbished Goods.

You may switch from one chosen statutory-warranty remedy to another, but you bear the cost of switching unless the switch was justified or the Seller gave cause for it.

In consumer contracts, unless the contrary is proved, a defect discovered within one year from delivery of Goods or Goods with digital elements is presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the Goods or the nature of the defect.

The Seller may refuse to bring the Goods into conformity if repair and replacement are impossible or would impose disproportionate additional costs, taking into account all circumstances including the value the Goods would have if free from defects and the seriousness of the lack of conformity.

The consumer is also entitled, proportionate to the seriousness of the breach, to a price reduction or termination of the sales contract if:

• the Seller has not completed repair or replacement, or has done so but failed in whole or part to comply with the following conditions: the Seller must take back replaced Goods at its own cost; and where repair or replacement requires removal of Goods that had been installed consistently with their nature and intended purpose before the defect became apparent, the obligation includes removal of the non-conforming Goods and installation of the replacement or repaired Goods, or bearing the related costs;

• the Seller refused to bring the Goods into conformity;

• a lack of conformity recurs despite the Seller's attempt to bring the Goods into conformity;

• the lack of conformity is so serious as to justify immediate price reduction or immediate termination; or

• the Seller has stated, or it is clear from the circumstances, that it will not bring the Goods into conformity within a reasonable time or without significant inconvenience to the consumer.

If the consumer seeks to terminate the sales contract on grounds of defective performance, the Seller bears the burden of proving that the defect is minor.

The Consumer may withhold all or part of any outstanding Purchase Price, proportionate to the seriousness of the breach, until the Seller fulfils its obligations relating to conformity and defective performance.

As general rules, the Seller must take back replaced Goods at its own cost; and where repair or replacement requires removal of installed Goods, the obligation includes removal of the non-conforming Goods and installation of the replacement or repaired Goods, or bearing those costs.

The reasonable period for repair or replacement is calculated from the time when the Consumer notified the business of the defect.

The consumer must make the Goods available to the business for repair or replacement.

A price reduction is proportionate where it equals the difference between the value of the Goods if performance had been in conformity and the value of the Goods actually received by the Consumer.

The Consumer may exercise the right to terminate the sales contract by a legal statement addressed to the Seller expressing the decision to terminate.

If the lack of conformity affects only some of the Goods supplied under the sales contract and the conditions for termination are satisfied for those Goods, the Consumer may terminate only in respect of the defective Goods, but may also terminate in respect of other Goods acquired together with them if the Consumer cannot reasonably be expected to keep only the conforming Goods.

Where the Consumer terminates the sales contract in whole or in part, the Consumer must return the affected Goods to the Seller at the Seller's cost and the Seller must refund the Purchase Price paid for those Goods without delay once it receives the Goods or evidence of their return.

The Seller must draw up a record of a consumer statutory-warranty claim submitted to it and provide a copy to the consumer without delay in a verifiable manner.

If the Seller cannot state at the time of notification whether the consumer's claim can be fulfilled, it must inform the consumer of its position within eight days in a verifiable manner; if the claim is rejected, the information must include the reason and the possibility of applying to a Conciliation Board.

The Seller must endeavour to complete repair or replacement within no more than 15 days. If this period is exceeded, the Seller must inform the consumer of the expected duration of repair or replacement.

Deadline for asserting a statutory-warranty claim

You must notify the defect without delay after discovering it. A defect notified within two months after discovery is deemed notified without delay. However, statutory-warranty rights cannot be asserted after the two-year limitation period from performance of the contract.

Where conformity is restored by repair, the limitation period is extended once by twelve months.

The part of the repair period during which the Customer cannot use the Goods as intended does not count towards the limitation period.

The limitation period begins again for the part of the Goods affected by replacement or repair. The same rule applies if a new defect arises as a consequence of repair.

Against whom may the claim be asserted?

Statutory-warranty claims may be asserted against the Seller.

Other conditions

Within one year after performance, beyond notifying the defect, no further condition applies if you prove that the Goods were supplied by the Seller. After one year, you must prove that the defect you identified already existed at the time of performance.

Special statutory-warranty rules for digital content

The consumer is entitled, proportionate to the seriousness of the breach, to a price reduction or to terminate a contract for digital content where:

1. repair or replacement is impossible or would impose disproportionate additional costs on the Seller;

2. the Seller fails, when repair or replacement is exercised, to bring performance into conformity free of charge within a reasonable time after notification and without significant inconvenience, taking into account the nature and purpose of the digital content or service;

3. a lack of conformity recurs despite an attempt to remedy it;

4. the lack of conformity is so serious as to justify immediate price reduction or termination; or

5. the Seller has not undertaken to bring the service into conformity or it is clear from the circumstances that it will not do so within a reasonable time or without significant prejudice to the consumer.

When repair or replacement is exercised, the Seller must bring performance into conformity free of charge within a reasonable time after the consumer's notification and without significant inconvenience, taking into account the nature and purpose of the digital content or service.

Depending on the technical characteristics of the digital content, the Seller may choose the method of bringing it into conformity.

A price reduction is proportionate where it equals the difference between the value of the service that would have been provided in conformity and the value of the service actually provided.

For continuous services supplied over a defined period, the reduction must relate to the period during which the service was not in conformity.

If the consumer wishes to terminate due to defective performance, the Seller bears the burden of proving that the defect is minor.

Where the Seller supplies or undertakes to supply digital content and the consumer provides or undertakes to provide only personal data, the consumer may terminate even for a minor defect but cannot claim a proportionate price reduction.

The consumer exercises the right to terminate by a legal statement addressed to the Seller expressing the decision to terminate.

If the Seller fails to perform, the consumer must call on the Seller to perform. If, despite that request, the Seller fails to supply digital content without undue delay or within an additional period agreed by the Parties, the consumer may terminate the contract.

The consumer may terminate without first calling on the Seller where the Seller has stated, or it is clear from the circumstances, that it will not supply the digital content; or where the Parties' agreement or the circumstances of contract formation show that performance at a specified time is essential to the consumer and the Seller fails to perform at that time.

On termination, the Seller must refund the full amount paid by the consumer as consideration. If, however, performance was in conformity for a defined period before termination, the consideration attributable to that period need not be refunded. In that case, the Seller refunds the portion attributable to the period of non-conforming performance and any consideration paid in advance for the remaining period that would have been payable had the contract not been terminated.

Where the consumer is entitled to a price reduction or termination, the Seller must perform its refund obligation without delay and no later than 14 days after becoming aware of the exercise of that right.

The refund is made using the same payment method as the consumer used. Another method may be used with the consumer's express consent, provided no additional fee is imposed on the consumer. Refund costs are borne by the Seller.

Following termination, the Seller may prevent further use of the digital content, in particular by making the digital content or digital service inaccessible or disabling the consumer's user account.

Following termination, the consumer must refrain from using the digital content and from making it available to third parties.

Where digital content was supplied on a physical medium, the consumer must, at the Seller's request communicated within 14 days after the Seller becomes aware of termination, return the physical medium without delay at the Seller's cost.

The consumer must pay a fee proportionate to conforming performance for use of digital content during the period preceding termination.

Product warranty (termékszavatosság)

When may you exercise product-warranty rights?

In the event of a defect in movable Goods, you may, at your choice and under the Hungarian Civil Code, assert either a statutory-warranty claim against the Seller or a product-warranty claim.

What rights do you have?

Under product warranty, you may request repair or replacement of the defective Goods.

When are Goods defective?

Goods are defective if they do not meet the quality requirements in force when placed on the market or do not have the characteristics stated in the manufacturer's description.

Deadline

A product-warranty claim may be asserted within two years after the manufacturer placed the Goods on the market. After that period the right is lost.

Against whom may the claim be asserted?

Product-warranty rights may be exercised against the manufacturer or distributor of the product, collectively referred to as the manufacturer.

Burden of proof

When asserting a product-warranty claim, you must prove that the defect existed when the manufacturer placed the product on the market.

When is the manufacturer exempt?

The manufacturer is exempt if it proves that:

• it did not manufacture or place the Goods on the market in the course of its business activity;

• the defect could not have been recognised at the time of placing on the market according to the state of scientific and technical knowledge; or

• the defect results from application of legislation or a mandatory official requirement.

Proof of one ground is sufficient for exemption.

You may assert statutory-warranty rights against the business and product-warranty rights against the manufacturer in parallel for the same defect. However, after successful enforcement of a product-warranty claim, a statutory-warranty claim concerning the replaced product or the repaired part may thereafter be asserted only against the manufacturer.

Mandatory guarantee (jótállás)

When may you exercise guarantee rights?

Under Government Decree 151/2003 (IX.22.) on mandatory guarantees for certain durable consumer goods, the Seller must provide a guarantee when selling new durable consumer goods listed in Annex 1 to Decree 10/2024 (VI.28.) of the Minister of Justice, such as technical products, tools and machines, together with their accessories and components within the scope specified there.

The list of consumer goods subject to mandatory guarantee is available in Decree 10/2024 (VI.28.): https://net.jogtar.hu/jogszabaly?docid=a2400010.im

Guarantee rights may be exercised using the guarantee certificate or, as described below, a document proving payment of the consideration. The Seller is not required to issue or provide a guarantee certificate where the selling price does not exceed HUF 100,000; in that case guarantee rights may be exercised using the proof of payment.

Incorrect issuance or failure to provide a guarantee certificate does not affect validity of the guarantee.

If a guarantee certificate is not provided, conclusion of the contract is deemed proven where the consumer presents proof of payment, such as an invoice or receipt issued under the Hungarian VAT Act. In that case guarantee rights may be exercised using the proof of payment.

Returning the opened packaging of the consumer product is not a condition for fulfilment of a guarantee claim.

Rights and deadlines under mandatory guarantee

The Customer may request repair or replacement, may request a price reduction in cases provided by law, or ultimately may withdraw from the contract if the obliged party has not undertaken repair or replacement, cannot fulfil the obligation within an appropriate time while protecting the interests of the entitled person, or if the entitled person's interest in repair or replacement has ceased.

The Customer may submit a guarantee claim directly at the Seller's registered office, any establishment or branch, or at a repair service indicated by the Seller on the guarantee certificate.

Guarantee period

Under Government Decree 151/2003 (IX.22.), the guarantee period is:

1. two years where the selling price is at least HUF 10,000 but does not exceed HUF 250,000;

2. three years where the selling price exceeds HUF 250,000.

Failure to observe these periods results in loss of rights. Where the consumer product is repaired, the guarantee period is extended from the day the product is handed over for repair by the period during which the Customer could not use it as intended due to the defect.

The guarantee period begins when the consumer product is delivered to the Customer or, where commissioning is carried out by the Seller, its agent or another authorised person, on the day of commissioning.

If the Customer has the product commissioned more than six months after delivery, the guarantee period begins on the day of delivery.

Rules for handling guarantee claims

The Seller must endeavour to complete repair or replacement within 15 days.

If repair or replacement takes longer than 15 days, the Seller must inform the Customer of the expected duration. By accepting the GTC, the Customer consents to receiving such information electronically or by another method suitable for proving receipt by the consumer.

If, during the guarantee period, the Seller establishes that the product cannot be repaired, then unless the customer instructs otherwise, the Seller must replace it within eight days. If replacement is impossible, the business must refund within eight days the Purchase Price stated on the guarantee certificate or, in its absence, on the invoice or receipt proving payment.

If the Seller cannot repair the product within 30 days: where repair has not been completed by the 30th day after the guarantee claim was communicated, the Seller must, unless the consumer instructs otherwise, replace the product within eight days after expiry of the unsuccessful 30-day period. If replacement is impossible, the Seller must refund the Purchase Price within eight days after expiry of the 30-day repair period.

If the consumer product fails for the fourth time during the guarantee period: unless the consumer instructs otherwise, the Seller must replace the product within eight days. If replacement is impossible, the business must refund the Purchase Price shown on the guarantee certificate or proof of payment within eight days.

A fixed-installation consumer product subject to mandatory guarantee, or one weighing more than 10 kg or which cannot be carried as hand luggage on public transport, excluding vehicles, must be repaired at the place of operation. If repair cannot be carried out there, removal and reinstallation and outward and return transport are arranged by the business or, where the repair claim is made directly to the repair service, by that repair service.

The Seller must record any guarantee claim submitted to it and provide a copy to the consumer without delay in a verifiable manner.

If the Seller cannot determine at the time of notification whether the guarantee claim can be fulfilled, it must inform the consumer of its position within eight days in a verifiable manner. If the claim is rejected, the information must state the reason and the possibility of applying to a Conciliation Board.

Exceptions

The special handling rules above do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers or motorised watercraft.

For these Goods, the Seller must nevertheless endeavour to fulfil a repair request within 15 days. If repair or replacement exceeds 15 days, the Seller must inform the Customer of the expected duration.

Relationship between guarantee and other warranty rights

Guarantee rights apply in addition to statutory warranty and product warranty. A key difference is that the burden of proof under a guarantee is more favourable to the consumer.

Replacement request within three working days

The right to request replacement within three working days also applies to new durable consumer goods sold through an online store. If the consumer requests replacement because of a defect within three working days of purchase or commissioning, the Seller may not rely on disproportionate additional costs under Section 6:159(2)(a) of Act V of 2013 on the Civil Code and must replace the product within eight days, provided that the defect prevents intended use. If replacement is impossible, the Seller must immediately refund the Purchase Price stated on the guarantee certificate or, in its absence, on the invoice or receipt proving payment.

When is the Seller exempt from guarantee obligations?

The Seller is exempt only if it proves that the cause of the defect arose after performance.

For the same defect, you may assert statutory-warranty and guarantee claims, and product-warranty and guarantee claims, in parallel. However, once a claim arising from defective performance has been successfully satisfied in relation to a specific defect, for example by replacement, the same defect cannot subsequently be claimed again on another legal basis.

Warranty and guarantee information for Customers who are not consumers

General rules on statutory warranty

A Customer who does not qualify as a consumer may, at their choice, request repair or replacement unless the chosen remedy is impossible or would impose disproportionate additional costs on the Seller compared with another remedy. If repair or replacement was not requested or could not be requested, the Customer may request a proportionate reduction of the consideration, may repair the defect or have it repaired at the Seller's cost, or, as a last resort, may withdraw from the contract.

The Customer may switch from one statutory-warranty remedy to another but bears the cost of switching unless the switch was justified or caused by the Seller.

For purchasers who do not qualify as consumers, the limitation period for statutory-warranty rights is one year from performance (delivery).

Product warranty and mandatory guarantee

Product warranty and mandatory guarantee apply only to purchasers who qualify as consumers and, subject to the conditions below, to micro, small and medium-sized enterprises.

If the manufacturer provides a manufacturer's guarantee extending to purchasers who are not consumers, that guarantee may be enforced directly against the manufacturer.

Special rules for micro, small and medium-sized enterprises

The following provisions apply only to micro, small and medium-sized enterprises (SMEs) acting for purposes outside their trade, independent occupation or business activity, within the meaning of Hungarian legislation on SMEs and support for their development.

Statutory warranty for SMEs

Deadline: the defect must be reported without delay after discovery. A defect reported within two months is deemed reported without delay. Statutory-warranty rights cannot be asserted beyond the two-year limitation period from performance of the contract.

Against whom: the claim may be asserted against the Seller.

Rights: at the SME's choice, repair or replacement may be requested unless impossible or disproportionately costly. If repair or replacement was not or could not be requested, a proportionate price reduction or, as a last resort, termination may be sought.

Within six months after performance, beyond notifying the defect, no additional condition applies where the SME proves that the Goods were supplied by the Seller. After six months, the SME must prove that the defect already existed at the time of performance.

Product warranty for SMEs

For a defect in movable Goods, the SME may choose between statutory warranty under the Civil Code and product warranty.

Under product warranty, repair or replacement of defective Goods may be requested.

The claim may be asserted within two years after the manufacturer places the Goods on the market. After that period the right is lost.

Product-warranty rights may be exercised against the manufacturer or distributor, collectively the manufacturer.

The manufacturer is exempt if it proves that it did not manufacture or place the Goods on the market in the course of business activity; the defect could not have been recognised according to the state of scientific and technical knowledge at the time of placing on the market; or the defect resulted from legislation or a mandatory official requirement. Proof of one ground is sufficient.

Guarantee for SMEs

Under Government Decree 151/2003 (IX.22.), the Seller must provide mandatory guarantee for new durable consumer goods listed in Annex 1 to Decree 10/2024 (VI.28.) of the Minister of Justice, and for their relevant accessories and components, where the SME purchases the consumer product outside its trade, independent occupation or business activity as part of retail activity within the meaning of the Hungarian Trade Act, irrespective of whether the product is accounted for within its economic activity.

The SME may request repair or replacement under the guarantee, may request a price reduction in cases provided by law, or may ultimately withdraw where repair or replacement was not undertaken or could not be performed within an appropriate period while protecting the entitled party's interests, or where the entitled party's interest in repair or replacement has ceased. A guarantee claim may be submitted at the Seller's registered office, any establishment or branch, or directly to a repair service indicated on the guarantee certificate.

The guarantee period is two years for a selling price from HUF 10,000 up to and including HUF 250,000, and three years above HUF 250,000. Failure to comply with these periods results in loss of rights. If the product is repaired, the guarantee period is extended by the period during which it could not be used as intended due to the defect.

The guarantee period begins upon delivery to the Customer, or on the date of commissioning where commissioning is carried out by the Seller, its agent or another authorised person. If commissioning takes place more than six months after delivery, the guarantee period begins on the date of delivery.

The Seller is exempt from guarantee obligations only if it proves that the cause of the defect arose after performance.

Appendix - Hungarian consumer-protection and conciliation contacts

The contact details below are those stated in the Hungarian source GTC effective 21 August 2026. Official organisation names and Hungarian addresses are retained to avoid ambiguity.

Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály; Address: 1117 Budapest, Prielle Kornélia utca 4/b.; E-mail: fogyasztovedelem@bfkh.gov.hu (mailto@bfkh.gov.hu); Telephone: (1) 450-2598; Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly (https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly); Jurisdiction: Budapest főváros területe | Pest Vármegyei Kormányhivatal Fogyasztóvédelmi Főosztály; Address: 1072 Budapest, Nagy Diófa u.10-12.; E-mail: fogyved@pest.gov.hu (mailto@pest.gov.hu); Telephone: 06 1 459 4843; Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly (https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly); Jurisdiction: Pest Vármegye
Bács-Kiskun Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 6000 Kecskemét, Szent István krt. 19/A.; Postal address: 6001 Kecskemét, Pf. 189.; E-mail: fogyasztovedelem@bacs.gov.hu (mailto@bacs.gov.hu); Telephone: 06 76 795 710; Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi (https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi); Jurisdiction: Bács-Kiskun vármegye | Baranya Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 7630 Pécs, Hengermalom u. 2.; Postal address: 7630 Pécs, Hengermalom u. 2.; E-mail: fogyasztovedelem@baranya.gov.hu (mailto@baranya.gov.hu); Telephone: 06 72 795 398; Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es (https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es); Jurisdiction: Baranya vármegye
Békés Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 5600 Békéscsaba, József Attila u. 2-4.; Postal address: 5600 Békéscsaba, József Attila u. 2-4.; E-mail: fogyved@bekes.gov.hu (mailto@bekes.gov.hu); Telephone: +36 66 546 150; Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi (https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi); Jurisdiction: Békés vármegye | Borsod-Abaúj- Zemplén Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 3527 Miskolc, József Attila u 20.; E-mail: fogyasztovedelem@borsod.gov.hu (mailto@borsod.gov.hu); Telephone: 06 46 795 779; Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi (https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi); Jurisdiction: Borsod-Abaúj-Zemplén vármegye
Csongrád-Csanád Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 6722 Szeged, Rákóczi tér 1.; Postal address: 6722 Szeged, Rákóczi tér 1.; E-mail: fogyasztovedelem@csongrad.gov.hu (mailto@csongrad.gov.hu); Telephone: 06 62 680 532; Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es (https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es); Jurisdiction: Csongrád-Csanád vármegye | Fejér Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 8000 Székesfehérvár, Honvéd utca 8.; E-mail: fogyved@fejer.gov.hu (mailto@fejer.gov.hu); Telephone: +36 22 501 751; Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es (https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es); Jurisdiction: Fejér vármegye
Győr-Moson-Sopron Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 9022 Győr, Türr István utca. 7.; E-mail: fogyasztovedelem@gyor.gov.hu (mailto@gyor.gov.hu); Telephone: +36 96 795 950; Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es (https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es); Jurisdiction: Győr-Moson-Sopron vármegye | Hajdú-Bihar Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 4025 Debrecen, Széchenyi utca 46.; Postal address: 4025 Debrecen, Széchenyi utca 46.; E-mail: fogyasztovedelem@hajdu.gov.hu (mailto@hajdu.gov.hu); Telephone: 06 52 533 924; Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es (https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es); Jurisdiction: Hajdú-Bihar vármegye
Heves Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 3300 Eger, Kossuth L. u. 9.; Postal address: 3301 Eger, Pf. 216.; E-mail: fogyved@heves.gov.hu (mailto@heves.gov.hu); Telephone: 06 (36) 515-469; Fax: 06 (36) 516-040; Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi (https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi); Jurisdiction: Heves vármegye | Jász-Nagykun-Szolnok Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 5000 Szolnok, Indóház u. 8.; E-mail: jasz.fogyved@jasz.gov.hu (mailto.fogyved@jasz.gov.hu); Telephone: 56/795-165; Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi (https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi); Jurisdiction: Jász-Nagykun-Szolnok vármegye
Komárom-Esztergom Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 2800 Tatabánya, Bárdos László utca 2.; E-mail: fogyasztovedelem.meff@komarom.gov.hu (mailto.meff@komarom.gov.hu); Telephone: (34) 309-303; Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es (https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es); Jurisdiction: Komárom-Esztergom vármegye | Nógrád Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 3100 Salgótarján, Karancs út 54.; E-mail: fogyved@nograd.gov.hu (mailto@nograd.gov.hu); Telephone: 06 32 511 116; Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi (https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi); Jurisdiction: Nógrád vármegye
Somogy Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 7400 Kaposvár, Vásártéri út 2.; E-mail: fogyasztovedelem@somogy.gov.hu (mailto@somogy.gov.hu); Telephone: 06 82 510 868; Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es (https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es); Jurisdiction: Somogy vármegye | Szabolcs-Szatmár-Bereg Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 4400 Nyíregyháza, Hatzel tér 10.; Postal address: 4401 Nyíregyháza, Pf. 77.; E-mail: fogyasztovedelem@szabolcs.gov.hu (mailto@szabolcs.gov.hu); Telephone: 06 42 500 694; Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es (https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es); Jurisdiction: Szabolcs-Szatmár-Bereg vármegye
Tolna Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 7100 Szekszárd, Kiskorzó tér 3.; E-mail: fogyasztovedelem@tolna.gov.hu (mailto@tolna.gov.hu); Telephone: (74) 795-385; Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es (https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es); Jurisdiction: Tolna vármegye | Vas Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 9700 Szombathely, Wesselényi u. 7.; Postal address: 9702 Szombathely, Pf. 24.; E-mail: fogyasztovedelem@vas.gov.hu (mailto@vas.gov.hu); Telephone: +36/70-705-1435; Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es (https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es); Jurisdiction: Vas vármegye
Veszprém Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 8200 Veszprém, Kistó utca 1.; Postal address: 8200 Veszprém, Kistó utca 1.; E-mail: fogyasztovedelem@veszprem.gov.hu (mailto@veszprem.gov.hu); Telephone: +36 88 550 510; Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi (https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi); Jurisdiction: Veszprém vármegye | Zala Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály; Address: 8900 Zalaegerszeg, Pintér Máté u. 22.; Postal address: 8900 Zalaegerszeg, Pintér Máté u. 22.; E-mail: fogyasztovedelem.zala@zala.gov.hu (mailto.zala@zala.gov.hu); Telephone: +36 92 510 530; Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi (https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi); Jurisdiction: Zala vármegye
Amennyiben az Ön fogyasztói panaszát elutasítjuk, úgy Ön jogosult az Ön lakóhelye, tartózkodási helye vagy székhelye szerinti illetékes, vagy az Ön által a kérelemben megjelölt Békéltető Testülethez fordulni. A békéltető testület eljárása megindításának feltétele, hogy a fogyasztó az érintett vállalkozással közvetlenül megkísérelje a vitás ügy rendezését.
A Békéltető Testületekről bővebb információ itt érhető el: https://www.bekeltetes.hu (https://www.bekeltetes.hu/)
Budapesti Békéltető Testület; Registered office: Budapest; Territorial jurisdiction: Budapest
Contact details:
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Postal address: 1253 Budapest, Pf.:10.
Telephone: 06-1-488-2131
E-mail: bekelteto.testulet@bkik.hu (mailto.testulet@bkik.hu)
Website: bekeltet.bkik.hu (https://bekeltet.bkik.hu/)
Baranya Vármegyei Békéltető Testület; Registered office: Pécs; Territorial jurisdiction: Baranya vármegye, Somogy vármegye, Tolna vármegye
Contact details:
Address: 7625 Pécs, Majorossy I. u. 36.
Telephone: 06-72-507-154
E-mail: info@baranyabekeltetes.hu (mailto@baranyabekeltetes.hu)
Website: baranyabekeltetes.hu (https://baranyabekeltetes.hu/)
Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület; Registered office: Miskolc; Territorial jurisdiction: Borsod-Abaúj-Zemplén vármegye, Heves vármegye, Nógrád vármegye |
Contact details:
Address: 3525 Miskolc, Szentpáli u. 1.
Postal address: 3501 Miskolc, Pf.: 376
Telephone: 06-46-501-091
E-mail: bekeltetes@bokik.hu (mailto@bokik.hu)
Website: bekeltetes.borsodmegye.hu (https://bekeltetes.borsodmegye.hu/)
Csongrád-Csanád Vármegyei Békéltető Testület; Registered office: Szeged; Territorial jurisdiction: Békés vármegye, Bács-Kiskun vármegye, Csongrád-Csanád vármegye
Contact details:
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone: 06-62/549-392
E-mail: bekelteto.testulet@cskik.hu (mailto.testulet@cskik.hu)
Website: bekeltetes-csongrad.hu (https://www.bekeltetes-csongrad.hu/)
Fejér Vármegyei Békéltető Testület; Registered office: Székesfehérvár; Territorial jurisdiction: Fejér vármegye, Komárom-Esztergom vármegye, Veszprém vármegye |
Contact details:
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Telephone:06-22-510-310
E-mail: bekeltetes@fmkik.hu (mailto@fmkik.hu)
Website: www.bekeltetesfejer.hu (https://www.bekeltetesfejer.hu/)
Győr-Moson-Sopron Vármegyei Békéltető Testület; Registered office: Győr; Territorial jurisdiction: Győr-Moson-Sopron vármegye, Vas vármegye, Zala vármegye
Contact details:
Address: 9022 Győr, Szent István út 10/a.
Telephone: 06-96-520-217
E-mail: bekelteto.testulet@gymsmkik.hu (mailto.testulet@gymsmkik.hu)
Website: bekeltetesgyor.hu (https://bekeltetesgyor.hu/hu/)
Hajdú-Bihar Vármegyei Békéltető Testület; Registered office: Debrecen; Territorial jurisdiction: Jász-Nagykun-Szolnok vármegye, Hajdú-Bihar vármegye, Szabolcs-Szatmár-Bereg vármegye |
Contact details:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Telephone: 06-52-500-710, +36 52 500 745
E-mail: bekelteto@hbkik.hu (mailto@hbkik.hu)
Website: hbmbekeltetes.hu (https://hbmbekeltetes.hu/)
Pest Vármegyei Békéltető Testület; Registered office: Budapest; Territorial jurisdiction: Pest Vármegye
Contact details:
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Telephone: 06-1-792-7881
E-mail: pmbekelteto@pmkik.hu (mailto@pmkik.hu)
Website:  (mailto@pmkik.hu)panaszrendezes.hu (http://panaszrendezes.hu/)